Frequently Asked Questions

Click Get Help Now and submit a support request through our website. Tell us a little about your business and the issue you're experiencing, and we'll review your request and contact you about the next steps.

We'll review the information you provide and may ask a few questions to better understand the issue. If it's something we can assist with remotely, we'll arrange a support session and provide simple instructions for connecting with a technician.

Remote support sessions are currently available after 5:00 PM Central Time on weekdays. You can submit a support request at any time, and we'll contact you to coordinate an available time.

Response times depend on current availability and when your request is received. We make every effort to respond promptly and schedule support as soon as we're available.

That's completely fine. You don't need to diagnose the problem before contacting us. Describe what you're experiencing, including any error messages or recent changes you've noticed, and we'll work with you to identify the cause.